People
Volunteers are the lifeblood of community sport – without them, a large proportion of grassroots sport and physical activity simply wouldn’t exist. Organisations rely on their skills, passion and commitment, but we know volunteer recruitment and retainment can be one of the biggest barriers to sport offers. That’s why it’s so important organisations know how to attract new volunteers as well as inspire, manage and support those already helping out.
You’ll find information and resources to help you determine the skills you need, review them against the skills you have, identify and engage new volunteers, and give your existing volunteers a high quality, rewarding experience to give you the best chance of retaining them in the long term, below.
Quality Standard 1
All those involved with the management of the organisation understand their roles, responsibilities and what is expected of them.
Recommendations:
- Codes of conduct and role outlines specific to all those involved in the management of the organisation are accessible and understood
- The organisation demonstrates how this is implemented at induction and reviewed within the structure
Resources:
- SCVO – Roles and responsibilities of the governing body
- CPSU – Club welfare officer job description template
- Club Matters – Chairperson Role description
- Club Matters – Club Secretary Role description
- Club Matters – Treasurer Role description
- Club Matters – Volunteer Co-ordinator Role description
- Club Matters – Welfare Officer Role description
- NSPCC Sample codes of conduct for parents, children and staff
- Code of Conduct: Coaches
Quality Standard 2
Management and volunteers are provided with support and participate in regular training and development.
Recommendations:
- The organisation can demonstrate regular / ongoing formal and informal training and development for workforce
Resources:
Quality Standard 3
Conflicts of interest are recognised and managed effectively.
Recommendations:
- Procedures of conflict management are outlined in constitution and/or codes of conduct
- Log of conflicts/complaints register
Resources:
Quality Standard 4
The organisation hosts a diverse committee, that enables a pathway for anyone to get involved in volunteering, committee and/or other roles.
Recommendations:
- A diverse population forms the committee, where at least three members are unrelated or non-cohabiting